Returns & Exchange

Our customers are most valuable to us and we believe in making your shopping a seamless experience.
Our endeavour is to provide you the highest quality and packing standards.
Please read the the information on this page regarding return & refund of your products.

How do I return a product?

We offer a 2-day return policy, i.e., you can place a return request within 2 calendar days of receiving your order, as long as the returned products are unused, with the original packaging & tags. To process the return, we request you to please send a full opening video of the product on our WhatsApp business and the reason for the return.

Please note that items on sale cannot be returned/exchanged.

What if I have received a damaged product?

Our commitment is to ensure that your products reach you safely and securely. However, in some rare event that you have received a damaged or wrong product, please send a return request on our WhatsApp business with a full opening video of the damaged product within 2 days of receiving your order. Once the return request is approved, we will offer a credit voucher for the same amount.

How long does it take to process returns?

For a replacement order, we usually dispatch the product(s) within 2-3 working days after the return request is made.

For refunds, we issue a credit note for the same amount less discount within 2-3 working days.